The short answer is they don’t. Bigger is not always better when it comes to choosing a company to handle your debt collection. The costs and services provided are generally quite similar between a larger or smaller debt collection company. Whether it’s medical debt, business to business debt, tuition debt, or commercial debt, a smaller agency will often provide much more personalized service.
Large debt collection services operate on volume and a smaller client can very easily get lost in the shuffle. We all know that in any business “important” clients receive more attention. You stand a much better chance of being one of those important clients when working with a smaller collection agency. So if it’s student debt, b2b debt, or even if you have older accounts for collection, consider a smaller, owner operated agency for your debt collection needs.