A common complaint about collection agencies is a lack of responsiveness. Unfortunately, too many don’t consider this important element when searching for an agency. It’s a good idea to remember to ask, “Who do I speak with if I have any questions or concerns throughout the process?” Find out whether you’re going to have direct access to the person in charge of your account or not.
Having direct access to the collector handling your account is a huge plus. It creates the possibility of getting speedy answers to questions that arise after the relationship is commenced. It can eliminate frustration sometimes associated with being forced to go through multiple individuals, or complex telephone menu systems that can be experienced as an obstacle rather than a helpful facilitator. If given the choice, most of us would choose direct contact with the person handling our account.
Be sure to have a good understanding about the kind of access you will have with the collector handling your account before you agree to do business.